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Welcome to our FAQs section! Remember, there are no dumb questions.
A self storage facility provides customers with their own individual space. Self storage differs from traditional storage in that the owner of the items, is responsible for, and retains control over their items after they have put them into storage. You lock your own space and keep the key and have freedom of access to your space during the business hours of the storage facility.
Please feel free to contact us with any questions that you might not find answered here.
Our self-storage units are of various sizes, ranging from 10 sq ft to 140 sq ft.
Our prices range depending on the size of the unit, but typically we price at £0.80 and £0.75 per sq ft of storage rented.
Security at our centre is 24-hour CCTV monitored; all rooms have your own padlocks, and doors are accessed via a card reader entry system.
Being a commercial property in a built-up residential area, it would be unfair of us to allow 24-hour access and disturb our neighbours. However, we do have a limited few outside units that can be accessed outside of normal working office hours. We are also working on becoming a semi-automated establishment where access will be granted from 7 am to 7 pm, 7 days a week.
We highly recommend that you come to the centre and take a look at the required room before making any reservations, as the final decision lies with you. However, we have trained staff who are more than willing to help you decide.
Yes, there are restrictions on guns, flammables, firearms, and food products. We have a complete list advertised on our storage website www.selfstoragespace.co.uk.
Our minimum rental period is four weeks.
All major debit and credit cards, cash, or transfers. If you are staying with us long term, we will go over a contract with you and sign you up on our direct debit payments system so you don’t have to worry about missing a payment date.
We will take a small holding deposit from you to secure a particular room that you have requested.
Over the phone will be fine to reserve a room. However, we will require you to come along and view the room to make sure it meets your requirements and sign contracts with your proof of ID.
Yes, we can change your unit size at any time, providing we have one available, and if not, we will put you on our list until that desired size becomes available.
With our Direct Debit payment system, payments are rarely missed. However, if for some reason a payment is missed, then one of our friendly reception staff will send you a courtesy email as a gentle reminder.
We have two access points to your unit: via our loading bay doors or our disabled lift access, both accessible from our car park located at the back of our reception opposite Lewes train station.
Most of our units are indoors. However, we do have a limited amount of units outside with out-of-hours access.
We sell padlocks on-site, or alternatively, we are happy for you to bring your own.
All units must hold a valid insurance policy. We can offer you our in-store policy, or you can provide your own policy—a copy of which will be required.
You can visit your storage unit as often as you like, provided it is within our permitted hours.
We have trolleys usable by customers.
Yes, you can authorise a third party to access your unit on your behalf; we will need an email from you giving permission for this and ID from whoever is accessing on your behalf.
There is no cancellation policy; however, we do ask for two weeks’ notice on vacation of units.
There are no hidden fees; contracts and fees are transparent.
All items are at their safest when packed in boxes or wrapped in protective covers. We offer all of the above for sale in our reception area; please speak to a staff member.
Yes, there is adequate lighting throughout the building. However, there is not lighting in all of the units, and you may need to use the illumination from the passageways.
We use subcontractors for our maintenance, and we also have general handymen on call when needed. We also have a cleaner by appointment two days per week.
Yes, we have CCTV monitors in and outside the premises.
Malcolm, our pest control guy, is contracted on a year-in, year-out basis to address this.
Notify reception two weeks prior to vacating the unit.
You can make an enquiry through a form on the Self Storage Space website; however, you cannot directly book units online.